Forrester's latest findings suggest that information workers have a ripe opportunity to embed sustainability into domains outside of IT. For years I've been struggling how to push the influence of the Green IT group beyond infrastructure optimization toward business process change. It struck me that we should be applying the core idea of sustainable practice -- a cyclical system that produces no waste -- to business process itself. It's not like this is a new idea, as anyone with Six Sigma experience can attest to. However the shift in thinking that might be significant is not to continue to eliminate waste in a process (a la Kazien / Six Sigma) but to redesign the process to that low value work can be recycled into something useful.
A good place to start is to begin measuring the value of all work we do, even the mundane information tasks such as search, email & scheduling, and troubleshooting.
"But the even more important capability is to aggregate, analyze, and report the information that results from wiring up all those assets. The quality, timeliness, granularity, and actionability of that information is what will separate successful initiatives from not-so-successful ones."
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